Our Small Business History
We are Jonathan and Yilan, two self starters obsessed with solving problems. We both grew up in families that ran small businesses, a bike shop and a Chinese restaurant. We learned our earliest lessons about ingenuity, hard work, and adapting to change from our families. While the industries we work in look very different from our parents' businesses, we carry those early lessons with us and continue to redefine our professional identities.
When Agile Integrations was in its infancy and COVID-19 spread across the world in February 2020, we found ourselves paralyzed by uncertainty along with everyone else. Then, as we saw the need to support businesses and the role we could play in strengthening the organizations that the world counted on, we proceeded with launching Agile Integrations. The boldness and entrepreneurial spirit in our genes and upbringings pushed us forward.
As we continued to learn the effects of the pandemic, we saw timelines for change management that normally would take decades compressed into months. Industries shifted their processes overnight to meet urgent demands. People's most basic needs were being disrupted and systems were not equipped to help. We wanted to help solve these problems.
In solving these problems, the world calls for reinvention. We have reinvented ourselves several times over throughout our careers and lives. We changed our career focuses while always building on previous knowledge. Sure, it was scary at times, but the discomfort was soon met with growth and learning that made us smarter professionals and better people. Now more than ever, we know the value and inevitability of change.
CEO and Founder
Jonathan has worked in process and systems engineering for over 15 years, gaining vast knowledge and experience in organizational improvement. With proven results in designing and working in all areas of the solution life-cycle, his nuanced understanding of project progression drives productivity.
Additionally, his strength is in building and maintaining strong cross-functional relationships. This is why he is an effective advocate in any project. Because of his focus on business process as a tool to aid people in their work and his natural desire to promote highly functional and sustainable systems, he is a facilitative partner who gets results for his clients. He has a B.S. in Applied Mathematics with a minor in computer science from the University of Buffalo SUNY.
Yilan has a long track record of supporting public and private organizations through strategic planning, fundraising, research, and many other organizational transformations. She has led many multi-stakeholder projects to derive actionable intelligence and reach strategic goals. Her analytical skills help clients obtain project goals, and her objective thinking advances long-term client needs and organizational impact.
Yilan has worked across different systems in the public, nonprofit, and private sectors. She believes the right tools, information, and people are the foundations of success in any industry. She has effectively fundraised for organizations to allow smart growth, created plans for scale and impact, engaged stakeholders in the change process, and conducted financial analyses to assess organizational goals.
In all of her work, Yilan uses her research, critical thinking, and communication skills from her psychology degree (University of Kansas) and systems level thinking from her Master’s in Public Administration (University of Colorado Denver). Her paying jobs and volunteer positions have contributed equally to the professional she is today.
Jonathan did great work for our laboratory. He assisted us with vital activities including root cause analysis and process improvements, allowing us to make meaningful updates to our standard operating procedures. This work noticeably improved our laboratory's confidence and our customers' results. I would recommend his eye on quality and professional services to anyone.
I have had the opportunity to work with Yilan and Jonathan on complex projects over the past five years. These projects required not only a strong quantitative and qualitative skill set, but also the ability to synthesize multivariate datasets into deep meaning. Beyond their analytic skills, Yilan and Jonathan managed these projects to success by engaging a diversity of stakeholders, maintaining a consistent work cadence, and frequently checking in with clients. As a result of this, I have seen how their end products have had a lasting impact on their clients' strategic planning.
Managing the process for implementing enterprise software products is no easy task, but Jonathan is someone I can count on to get the job done right. I have asked him to work for me multiple times. He is professional and has a legitimate concern for the needs of our business sponsors. He also works great with our developers, finding the best solution and managing competing needs to assure our team is successful.
Yilan and Jonathan’s professionalism and passion for organizational success are evident in all they do. They are experienced strategic planners and listen to what the client needs. They possess a deep cultural sensitivity which builds trust with their clients. They helped our organization build a solid foundation that will guide us for years to come. We are so grateful for their vast knowledge and contributions to Balón USA.
I like working with Yilan and have recommended her to other organizations because she gives us solid useful deliverables and helps us achieve strategic goals. Yilan manages her projects with a lot of attention to detail and passion. She meets deadlines and turns around deliverables quickly for our changing needs. We trust her to take care of all of our stakeholders in the data gathering and in communicating about the project, everyone from funders to community member to partnering organizations. She does what it takes to get the job done and also solves problems in innovative ways. We get actionable data, sometimes it confirms what we already know and gives us solid evidence to advocate for changes and sometimes it is a new way to look at a long standing problem, and she always takes the time to listen to all of our needs. With Yilan, we felt like we have a partner rather than just a consultant.